FETC: Contact Centre Operations
|FETC: Contact Centre Operations||ID 71489, Level 4|
All of our learning material are aligned with the National Qualification Framework (NQF) and qualifications registered at the South African Qualification Authority (SAQA)
Each qualification material package is supplied with the following materials.
• Learner Manual
• Facilitator Guide
• Learner Induction Guide
• Programme Strategy
• Formative Assessment Instrument
• Summative Assessment Instrument
• Assessment Guide
• Programme Alignment Matrix
• Portfolio of Evidence Guide
• Moderator Guide
Each Qualification package includes the following Unit Standards:
All the Fundamental Unit Standards
All the Core Unit Standards
Elective Unit Standards
Free Remediation Guarantee
If SETA/QCTO requires any changes to be made to the materials supplied, we will complete such remediation at no further cost to you.
We deliver within 24 hours and Material is made available to you in the form of an electronic download link.